When you receive your computer
check to make sure that nothing was damaged during shipping. If anything is damaged send an email to: email@example.com and we will either
replace the damaged part or file a claim with FedEx to replace the item. Next check the invoice, make sure it is
correct and that everything is included that you ordered. If something is missing send an email to: firstname.lastname@example.org and we will address
the missing item.
Starting your Computer:
your monitor, keyboard, mouse and power cable to your system. Make sure the rear power switch, located on
the power supply is set to on then push the power button on the front of the
case. Most of our computers are sold
without an OS. The computer will boot
up to a screen that says “Insert boot disk” You will need to insert your
Windows XP or 2000 CD in the CD Drive and then press a key to start loading
your OS. If you ordered an OS then it
will come installed and configured and once you connect your devices your
computer will be ready to go.
Once Windows is installed:
Once Windows is installed you will need to install the
drivers for the devices. The ethernet,
sound, and motherboard drivers are located on the motherboard driver CD. You will just need to run that CD to install
those drivers. The motherboard CD also
contains a few software titles and PCCillin, which is a great antivirus program
that we recommend using. The video
drivers will be located on the video driver CD. The video driver CD also contains DirectX 9.0, which you will
also want to install. If you ordered a
modem then you will also need to install the modem driver CD’s. To do this go to the Control panel =>
System => Hardware => Device Manager. Under other devices will be a PCI communications device. That is the modem not installed. You will need to right click on that and go
to update driver. Then insert the modem
driver CD into the CD Drive and let Windows search for the driver on the CD.
sure that your monitor cable is plugged into the blue video port on the
back of your computer. If your
system has onboard video but you added a video card make sure that your
monitor cable is plugged into the video card and not the onboard video
- If you
are still having no video then remove then something may have came
loose during shipping. Take the side panel off of the case by
removing the side panel screws. Then push down firmly on the video card and memory to make sure did
not come loose.
that does not work then remove the video card and the memory from the
motherboard. Now start the system
and see if it beeps. If the system
beeps then either the video card or the memory was not seated
correctly. Plug both the memory
and the video card back into the motherboard and try again.
only left to try is to reseat the CPU. To do this pull up on the CPU levers that holds the CPU fan into
the socket and remove the heatsink and fan. Then remove the CPU from the socket and reseat it. Then reattach the CPU fan and
heatsink. Make sure that the
heatsink making complete contact with the CPU.
- If you
still are not getting video then we will need to issue you a RMA for
repair of your system. If possible
email us at email@example.com for the RMA or if you do not have access to email call us at:
sure that the black power cord is plugged into the back of your computer
and into the wall outlet.
sure that the power supply switch is set to the on position which is the
sure that you are pressing the power button on the front of the case and
not the reset button.
will need to check the power connections on the motherboard to make sure
they did not come loose. To do
this remove two screws that hold on the side panel. Now remove the side panel. The power supply has several wires that
run from it of which two connector go to the motherboard. The first is a square 4-pin connector
that connects around the power supply. The second is a 20-pin connector that is typical located on the right
hand side of the motherboard. Make
sure that both of those are firmly push in. The power switch is connected to the motherboard by a small
2-pin wire that connects to the lower right hand side of the
motherboard. Several small wires
plug into this location. The power
switch wire is labeled PS or Power Switch. Make sure it is plugged in and not off the connector. Once you check the connections put the
side panel back on the case and try to start it again.
none of these suggestions work then you could have a defective power
supply. We will issue a RMA for
the power supply or system. . If possible email us at firstname.lastname@example.org for the RMA or if you do not have access to email call us at:
Problems with sound, modem or ethernet
- Go to
the device manager (Control panel => System => Hardware => Device
Manager). Check to see if any
device have a ! next to them or anything is listed under other
devices. If the sound drivers are
not installed they will be listed as Multimedia Audio device. If the modem drivers are not installed
it will be listed as PCI communications device. If the ethernet drivers are not installed they will be
listed under network adapter. To
install you will need to run the motherboard CD for the sound and ethernet
drivers. To install the modem you
will need to right click on the PCI communications device and go to update
driver. Then insert the modem
driver CD into the CD Drive and let Windows search for the driver on the
sure your speakers are plugged into the green jack in the back of your
sure that if you are using a modem that you are plugging the phone cord
into the modem and not the ethernet port.
- If you
are using a cable modem you may need to call your cable company to help
you setup the network properties.
Drives not being detected (Harddrive, Floppy and CD-ROM)
Remove the side panel of the case by removing the two
screws. A flat IDE cable and a power
cable will connect the cd drive. Make
sure that the IDE cable is firmly plugged into the CD drive along with the
4-pin power cable. Then follow the
cable to the motherboard where it should also be firmly plugged into the IDE
port. Do the same procedure for floppy
and IDE harddrive. If you have a Serial
ATA harddrive it will be connected with a small red Serial ATA cable and a
power cable. Make sure the serial ATA
cable is connected to the harddrive and the motherboard as well as the power
cable connected to the harddrive.
For some motherboards you will need to load the serial ATA
drives before Windows will recognize the harddrive. For info on this check our
Computer not booting from Windows CD
When you start your computer press the del key to enter the
BIOS setup. Go to the first screen and
make sure that your cd drive is being detected. If it is not listed then follow the instructions above under
Drives not being detected.
While in the BIOS setup go to either boot or advanced setup
and make sure that the first boot device is set to the CD drive. Save settings and reboot computer.
Make sure that your Windows CD is a full version Microsoft
original and not a copy.
If you are still having problems getting your CD and the
drives is being detected you may need a new CD.